I remember our cliche-“dude” surf instructor telling my sister and I to always be “cool, calm and collected,” because you have no control over the water, only yourself. Unlike an…
Good Fences make Good Neighbors
I’ve always had a very formal relationship with my parents. It is very respectful, kind and predictable. When I moved to Seattle last year, where they reside, a more familiar…
Do you Announce your Mistakes?
You know when you catch a mistake and then grapple with the idea of whether or not to remedy the situation because it may cause more trouble than good? A…
“Boat Hot”
When those pointy/witch-toed high heeled shoes first came out I thought, “Man, there is no WAY I’m going to fall into that trend.” Insert period soon after where…
Customers, Clients & Patients for LIFE Part I
Customer Service Stories are some of my favorites (good ones and bad ones). Here is the beginning of a series about keeping your customers for life and recognizing…
First World Problems
A friend of mine had spent some time in Mexico City and introduced me to the “Perdona Mi Vida” finger monocle. It is a phrase and gesture combo. To create…
