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Christina J Warren

Christina J Warren

Energy, Lifestyle & Business Alignment for Ambitious Women

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Customers, Clients & Patients for LIFE Part I

April 10, 2013 · In: MONEY, Uncategorized

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     Customer Service Stories are some of my favorites (good ones and bad ones). Here is the beginning of a series about keeping your customers for life and recognizing where you want to BE a customer.

1. When there is a mistake/misunderstanding (financial or otherwise), take it off the bill.

     At the Nordstrom Cafe, my lunching friend had purchased a slice of white chocolate cheesecake.  She happened to glance at her receipt (half way through the treat) and noticed that she had been charged a dollar more than the “sticker price” the dessert had advertised in its case.  I encouraged her to just make a comment (for the benefit of future connoisseurs).  When she did so, the attendant gave her a full refund and apologized!  Now THAT is why my friend’s great-grandchildren will be eating and shopping at Nordstrom generations from now.

     Chris took me to a very authentic Italian restaurant in the Lake Union area of Seattle last week.  We started the dinner with the most incredible limoncello & prosecco aperitifs.  I had a hankering for calamari to start but so sadly it was SUPER fishy!  The busser asked if he could take it away once he assumed I was “done” with it (I hate wasting food) and asked if there was anything wrong.  Since it was the busser and not our waitress (thinking the buck would stop there) I mentioned the strong/old flavor.  Probably won’t be coming back here I thought.  After pasta, a few glasses of wine and gelato with poured espresso dessert, the waitress brought our receipt sans the calamari charge.  “The busser told me of your experience and I removed it from the bill,” she revealed.  “We are very sorry.  Please accept our apology.”  Since the ambiance, refreshments, service and rest of the food was spectacular, we will SURELY be returning!  The restaurant is SERAFINA.

     These dining experiences are trivial in comparison to say a medical “mistake.” The bigger the harm, the bigger the allowance.  Other compensations could include gift certificates/credits for the future to ensure a return/happy customer.  These offerings are most effective when made quickly and apologetically. Remember, the apologetic surgeon usually gets in less trouble than the one who refuses to take responsibility.

     Now it may sound like I get excited about getting things for free.  That is true.  What is more true is that I LOVE spending money.  I LOVE spending it on:  exceptionally fine things, people who care, nice people.  We left a huge tip for our Serafina waitress and our bill was lofty.  The “loss” of a plate of calamari is quite nominal to a restaurant.

1. a. If you feel there is an injustice, you are entitled to asking that it be taken off the bill if it that option is not offered to you.  The best results come with patience and kindness.

P.S.  If I wasted your time by having you read the article and you dislike it, I will gladly refund you 7 minutes of your time.  Please email me.  🙂

Please share an experience where something has been taken off your bill due to poor quality or a calculation error.

(Nordstrom Catalog Cover scan by fervent-adepte-de-la-mode, via Flikr)

By: Christina Warren · In: MONEY, Uncategorized · Tagged: business ethics, good business sense, happy clients, happy customers, lifetime clients

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I'm Christina. I'm here to give you practical tips to master your energy and live a life of more ease. I share simple habits for big transformation. Grab something to sip on and stay awhile! I'm really glad you're here. XO Christina

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Aesthetic to Abundant Weekly

A soft, powerful path from hustle to harmony—delivered weekly. Energy alignment, homemaking and happy habits.

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@christinajwarren

Happy Mother’s Day! I hope you had a lovely day, Happy Mother’s Day! I hope you had a lovely day, my friends. Mothers are our foundation. Motherhood has given me the greatest gifts I could ever ask for. Thank you to all the moms out there!
🚩Save this for those overwhelming days when you 🚩Save this for those overwhelming days when you need a reset ↓

💫 These 3 micro habits made a real difference for me.

1. ❤️ ⚡️I have been practicing @heartmath ’s heart coherence exercise. A 90 second way to connect to your heart and get out of your head. Put your hand on your heart I like to close my eyes and start breathing into my heart space.  slow down your breath. Start to think of something or someone that you feel great gratitude for and focus on that feeling as you breathe into your heart space. Once I’m connected to that feeling of gratitude, I ask God to guide me in whatever area I’ve been overthinking. I get a really clear and simple answer and focus on that throughout the day.
Great technique I learned about through @the_human_design_coach 

It’s more about how to be and not all about what to do. 

2. ☀️I have loads of energy but only when I’m doing things that I’m excited about and that can include chores! I just have to spin it so it’s fun for me.

3. 🌖 Letting my menstrual cycle guide how I organize my energy through the month has been a huge permission slip and guiding light for when I need to rest, and when I am super creative or clearheaded for organizing.

#momlife #momhacks #motherhoodunplugged #mommentalhealth #anxiousmom #perfectionism #overthinker #calmingpractices #motherhoodwellness #momstress #selfcarefirmoms #mindfulparenting #momtips #dailyreset #nervoussystem #momstruggles #ambitiousmom #momwellness
🐫 Tag a mama who needs to hear this. You’ve h 🐫 Tag a mama who needs to hear this. You’ve heard of balance…

I tried it.
It stressed me out. 🤣
Then I realized: I don’t need to “balance it all” daily.

I can store up joy and energy like a camel.🥰

Go big one day, go birth control robe or the park for the rest.

It’s an energy strategy.

That’s camel mom energy. 🐫
Anyone else relate?

My best friend from college (and the Navy) and I went to see Diana Krall downtown this week and it was a dream come true. I don’t go out too often but I enjoy this camel life.

Comment ENERGY to get an even more personalized mom energy reading.

#teammotherly #motherhood #momlife #momenergy #parentsmagazine #todayparents #mom
🚩Save this Feminine Cycle Syncing Schedule👇 🚩Save this Feminine Cycle Syncing Schedule👇

Why I Stopped Pushing Through—and Started Syncing With My Cycle.
My energy changed a lot after 40.

I started noticing how often I was frustrated for being “off”—when really, my body was just in a different phase of its natural rhythm.

✨ When I gave myself permission to follow it instead of fight it, everything shifted.
Not just my productivity, but my peace.

Here’s what that looks like for me as a creative mom who still has big goals—but honors her energy instead of ignoring it:

🌑 Menstrual (Days 1–5)
→ Rest. Reflect. Retreat.
What I allow: Canceling the extras, cuddles, quiet meals, journaling, soft podcasts, total permission to be still.

🌱 Follicular (Days 6–13)
→ Fresh starts. Planning. Creativity.
What I lean into: New ideas, organizing, writing, dreaming up what’s next.

🌕 Ovulatory (Days 14–17)
→ Connection. Communication. Confidence.
What I schedule: Friend dates, family outings, big conversations, batch errands, showing up.

🍂 Luteal (Days 18–28)
→ Discernment. Deep work. Cozy nesting.
What I focus on: Prepping, cleaning, saying “no,” creating comfort, finishing strong before I rest.

—
Even in perimenopause or menopause, your energy has rhythm.
It’s not all in your head. It’s in your body—and it’s wise.
✨ You don’t need to be perfect. Just aware.
—
📌 Save this for when you want to check in with your body.

👇
Do you already notice these shifts in your month? Has this helped you trust yourself more?

🌟 PS: If you want to go even deeper and understand your unique energy blueprint (beyond your cycle), DM me the word ENERGY and I’ll send you something beautiful.

#cyclesyncing #motherhood #creativehappylife #humandesign
#menstrualcycle #femaleenergy #momlife #mothermag #parentsmagazine #todayparents #mindbodygreen
🏃‍♀️ I was on such a fast track: Right ou 🏃‍♀️ I was on such a fast track:
Right out of college, I was headed to Naval flight school — and then just as quickly, I was kicked out for being too short to fly.

The very next day, I was driving from Pensacola to Newport, Rhode Island to learn how to drive ships and run engineering departments.

My whole life, I associated speed with ambition.
The faster I moved, the more successful I thought I was becoming.

But motherhood changed me.
It introduced me to a different kind of ambition — a quieter kind.
A kind of ambition that’s measured in presence, not promotions.

In how well I manage my energy, not how many tasks I check off-(I relearn this so many times and each time I get back on track quicker- 👋 Generators).

In the kind of role model I am becoming — not just what I am achieving.

Slowing down and living in my energy didn’t erase my ambition.
It refined it.

When I honor my energy,
there is still room for my personal dreams too.

Your kids won’t be little forever.
The woman you’re becoming will be with you for a lifetime.

Slowing down isn’t falling behind — it’s finally running your own race.

❤️ This if you’re learning how to live in tune with your energy — and still hold space for your dreams.

Comment TYPE and I’ll show you your energy type.

#motherhood #humandesign #ambitiouswomen  #momlife

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